Question 1

Will my photo be accepted?

Accepted Answer

The passport office decides. We check your photo against ICP, the UAE’s identity and citizenship authority’s published rule before you pay. If the office rejects it because of the photo, you get a full refund. Send us the rejection notice within 60 days of receiving it, and within 6 months of your order.

Question 2

Do you edit my photo?

Accepted Answer

No. We level, resize and crop it, and nothing else.

ICP, the UAE’s identity and citizenship authority’s rule, in short: Natural skin tones. ICP’s own pages don’t mention editing; a Khaleej Times report of ICP’s photo criteria (December 2022) says digitally edited photos are not accepted.

So a wall that isn’t white means a new photo. The camera helps you take it.

Question 3

I don’t have a white wall. What can I use?

Accepted Answer

ICP, the UAE’s identity and citizenship authority, asks for a white background. A white door, a white sheet pinned flat to a wall, or white poster board. Face a window so the light falls on your face, and stand about 2 ft in front of the wall so your shadow falls behind you.

Question 4

How do I print it?

Accepted Answer

Save the 4 × 6 sheet to your phone (it holds 6 photos at 35 × 45 mm) and order one 4 × 6 print on high-quality photo paper at a drugstore photo counter or kiosk, with auto-correct and crop to fit turned off. Check the store’s current price for one 4 × 6 print. You can also print the Letter sheet at home at 100% scale and cut along the lines.

Question 5

What size is a UAE passport photo?

Accepted Answer

The printed photo is 35 × 45 mm. Your face must fill 70–80% of the photo’s height. The background must be white.

Question 6

Is my photo private?

Accepted Answer

The check runs on your device. Your photo is uploaded only when you continue to checkout, and we delete your files 7 days after your order.

Print size	35 × 45 mm We crop to it.	We crop to it.
Face height	70–80% of the photo height (31.5–36 mm) The camera tells you to move closer or back.	The camera tells you to move closer or back.
Digital file	No pixel size or file-size limit published
Background	White The camera reads your wall before it takes the photo. We don’t edit it.	The camera reads your wall before it takes the photo. We don’t edit it.
Glasses	Allowed with no glare
Expression	Neutral Auto waits until your eyes are open.	Auto waits until your eyes are open.
Editing	Natural skin tones. ICP’s own pages don’t mention editing; a Khaleej Times report of ICP’s photo criteria (December 2022) says digitally edited photos are not accepted.

Head coverings	Religious head coverings only, with your face visible from chin to forehead and both edges of your face showing.
What to wear	News reports of ICP’s criteria say citizens wear national dress in the photo.
Other rules	Recent photo, taken within the last 6 months. Must not be the same photo as the one in your current passport. Plain white background. ICP’s photo guide says “plain light-colored” and its FAQ says white, so we use white. No tinted lenses. UAE citizens living in the UAE renew online on the ICP website or app; the total fee is AED 65 or AED 115.

Make your UAE passport photo here

The sheet you take to the counter

The rule, and how the camera keeps you in it

1. First try

2. Second try

3. Third try

Before and after you pay

Questions