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Studioless

How can we help?

Tell us what happened and a person will reply by email. If a photo we made was rejected, you get your money back.

Paste the link from your confirmation email. It helps us find your order faster.

Use the address you ordered with, so we can match your order. We reply here.

What happened, and what would you like us to do?

We use this only to answer you. See our privacy policy.

Quick answers

The questions we hear most, answered in a few lines.

My photo was rejected. What happens now?
You get 100% of your order back, or a new photo free if you prefer. Send the form above within 60 days of the rejection, then reply to our email with a photo of the notice. Full conditions.
How long does a refund take?
We aim to issue it within two business days of getting what we need. Your bank then usually shows it within 5 to 10 business days, on the card or wallet you paid with.
I can’t find my order email.
Check your spam or promotions folder for a message from Studioless. Still nothing? Send a request with the email address you paid with and we’ll send your order link again.
I don’t recognize a charge from ABOUTUS, I* STUDIOLESS.
That is a Studioless order. Studioless is run by AboutUsAgency, Inc., and our card payments go through its Stripe account, so card statements usually show ABOUTUS, I* STUDIOLESS. Search your email for a message from Studioless with your order link. Still not sure? Send a request above with the date and amount of the charge, or write to support@getstudioless.com, and we’ll look it up.
My download doesn’t open.
Open the order link on the device you want the files on, and use a current browser. On iPhone, downloaded files go to the Files app. Files are deleted 7 days after your order, so save them before then.
How do I print my passport photo?
Order a 4 × 6 in print of the sheet at any drugstore photo counter or kiosk. Choose actual size, with cropping and fit-to-page turned off, then cut on the crop marks.
My headshots don’t look like me.
AI headshot generation and re-rolls are paused. You do not need to re-roll a photo to request a refund. If none look like you, ask within 7 days of your order and we refund the full headshot price.
Can you delete my photos now?
Yes. Choose “Privacy request” above and we’ll delete them and confirm by email. Otherwise everything is deleted automatically 7 days after your order.
Are you part of the State Department?
No. Studioless is a private service of AboutUsAgency, Inc., not affiliated with any government agency. Only the office that issues your document decides whether a photo is accepted.