Refunds

If a passport, visa or ID office rejects a photo we made, we refund 100% of what you paid for that order, including extra documents, printed photos and expert review. If you would rather have a new photo, we make one free instead.

How to claim

1. Open the support form and choose “My passport or ID photo was rejected”.
2. Paste your order link if you still have it. If it has expired, the email address you paid with is enough.
3. Reply to our confirmation email with a photo or screenshot of the rejection notice: the letter, the email, or the message in the online form.

We aim to issue the refund within two business days of receiving the notice.

Not happy with the photo you paid for? While your files are kept (7 days), you can upload a new photo from your order page, up to 2 times, at no charge. The new photo goes through the same check, and your downloads are replaced with it.

If none of your headshots look like you, we refund the full price you paid for the headshots. In a bundle with a passport photo, that is the headshot part of your order; the passport photo stays covered by the refund above.

AI headshot generation and re-rolls are paused. You do not need to re-roll a photo to request a refund. To claim, use the support form and choose “My headshots don’t look like me”.

The preview is free: you see the price first and pay only if you choose a version. We email each result, the first preview and every redo, within 2 business days (Monday to Friday, U.S. federal holidays excluded), after a person has approved it.

If we can’t deliver for a reason on our side, or we decline your photo after you paid, we refund you in full without you having to ask.

How to claim

Write to support@getstudioless.com with your order reference, or reply to any of our emails about the order. The Studioless Restore terms have the same rules.

If your prints arrive damaged or misprinted, or haven’t arrived 15 business days after we ship them, we reprint and resend them free, or refund the print price if you prefer.

• Tell us within 30 days of the shipping date. If the prints arrived, reply to our confirmation email with a photo of the problem.
• Printed photos are mailed to U.S. addresses only.

If the photo itself is rejected, section 1 applies and covers the print price too. Use the support form and choose “Printed photos by mail”.

When you add expert review, a person checks your photo against the document’s rules before your downloads unlock. If a photo our reviewer approved is rejected, section 1 applies and the review fee is refunded along with everything else.

If you can’t get a photo approved after retaking it, ask us and we refund the whole order.

• Charged twice. If you pay for the same order twice, for example in two browser tabs, we refund the duplicate automatically.
• Paid after your files expired. If a payment arrives for an order whose photos were already deleted, we refund it automatically.
• Anything else. If something went wrong that isn’t covered here, tell us what happened through the support form. We look at every request individually.

Refunds go back to the card or wallet you paid with, in the currency you paid, through Stripe. Once we issue a refund, your bank usually shows it within 5 to 10 business days. We confirm by email when it has been issued.

Please write to us first at support@getstudioless.com. We can refund you faster than a card dispute, and a dispute freezes your order while the bank reviews it.

We cut every photo to the published size rule for your document, check your background against it and never retouch it, but we cannot promise that an office will accept it. That is why we offer a refund rather than a guarantee of acceptance.

Studioless is a private service of AboutUsAgency Inc. We are not affiliated with, endorsed by, or acting on behalf of the U.S. Department of State or any government agency. Only the issuing authority decides whether a photo is accepted.