Help

If the passport office rejected your photo, send us the rejection notice and we refund the full price to the card or wallet you paid with. Send us the rejection notice within 60 days of receiving it, and within 6 months of your order. You can also get a new photo free while your files are kept.

Open your order from the email we sent and tap “Replace my photo”. You get 2 new photos free until your files are deleted, 7 days after your order. The new photo goes through the same check.

Save the 4 × 6 sheet to your phone. At a drugstore photo counter or kiosk, order one 4 × 6 print with auto-correct and crop to fit turned off. At home, print the Letter sheet at 100% (Actual size) and cut along the lines. Measure one photo before you use it: a 2 × 2 in photo is 50.8 mm wide. Check the store’s current price for one 4 × 6 print.

Send us the rejection notice within 60 days of receiving it, and no later than 6 months after your order.

The notice has to be about the photo, not about another part of your application.

You submitted the file or print we delivered, without editing it.

Refunds go to the card or wallet you paid with.

The face check runs on your device. Your photo is uploaded when you tap Pay, and your files are deleted 7 days after your order.

Email support@getstudioless.com or use the contact form, with your order link if you write about an order. Don’t share that link with anyone else: anyone with it can open your files.