Effective October 9, 2026 · Consent version 2026-10-09.5
Service terms
These terms and notices supplement the Studioless Terms of Service, our Privacy Policy, our Biometric Data Policy and our Refund Policy for Restore orders. Where they differ, this page applies to Restore orders, in particular for photos of other people, including people who have died (section 7 and the consent statements), processing by OpenAI (section 2 and the privacy notice), redo and refunds (section 6), the deletion schedule (section 9) and face data (the face data notice below).
1. What Studioless Restore is
A service of AboutUsAgency Inc. that restores photographs you send us and delivers digital files. It is separate from our passport and ID photo service; we don’t retouch passport, visa or ID photos. You must be 18 or older to order.
2. How we work
We restore your photo with AI. On our own computer, in South Korea, we clean up damage, enlarge the photo and, where it helps, use a face-restoration model at reduced strength. We add color only if you ask.
To make the best version, we may also send your whole photo to OpenAI’s image service (the OpenAI API) under our company’s account. OpenAI’s AI repairs it and may redraw damaged areas, and when you order color it may also add the colors (we then send it our restored copy too); when the result comes back, we hold it close to your original on our own computer. What OpenAI receives and keeps is set out in the privacy notice below.
A person reviews every result before it is sent to you. We don’t change age, expression or features on purpose, and we always offer a version made only on our own computer, with no face model and no OpenAI (“Gentle”).
3. Free preview and turnaround
Within 2 business days of receiving your photo (Monday to Friday, U.S. federal holidays excluded) we email you watermarked, low-resolution previews to compare with your original, or tell you if we can’t restore it. A person approves every result before we send it. You pay only if you choose a version, and the price is shown before you pay; for restoration it depends on the damage ($39, or $69 for heavy damage such as tears, missing pieces, mold or water damage).
4. What you get
Digital files of every version we offered (color only with the $19 add-on): full resolution and 8 × 10 and 11 × 14 in print files at 300 dpi. Memorial and pet portraits also include the memorial layout and a file for sharing online. We mark sizes that will look soft when printed. No prints or frames are sold yet.
5. Limits we tell you about
Results depend on the original. Faces smaller than about 64 pixels in your photo can only get gentle enhancement. Colorization is an interpretation, not a record of the real colors, and is only offered with your color references. We may decline a photo we can’t restore faithfully; you’re not charged for that.
6. Redo and refund
Free redos. If a result doesn’t look right, for example it doesn’t look like the person or pet, ask for a redo from your order page, before or after paying, and we redo it free, up to two times per order. A person checks every redo, and we email it within 2 business days of your request. You can ask for a redo until your photos are deleted (30 days after delivery).
Full refund on request. After you pay, you can ask for a full refund, for any reason, at any time until you first download one of your full-resolution files (any of the files you paid for: full size, print, memorial or sharing). Looking at the watermarked previews and asking for redos don’t count as downloading. After you download a file, your free redos still apply, but a refund on request no longer does.
How to claim. Write to support@getstudioless.com with your order reference, or reply to any of our emails about the order. We refund the full amount through Stripe to the card or wallet you paid with; banks usually show it within 5 to 10 business days. If we can’t deliver for a reason on our side, we refund you in full without you having to ask.
7. Your photos
You confirm you own them or have the right to use them, that they’re for personal use, and that you have the permissions the consent statements describe for the people in them. You keep all rights in your photos and in the restored files; you give us, and OpenAI as our service provider, only the permission needed to restore them and deliver the files. We never use them to train AI models, never show them publicly or in marketing, and never sell them.
8. What we don’t accept
Passport, visa or ID photos; photos you don’t have the right to use (for example professional or published images for commercial use); sexual content; photos meant to deceive (for example to impersonate someone).
9. Deletion
We delete your photos on the schedule below, and you can delete your order from its page at any time. Deleting your order doesn’t reach a copy OpenAI keeps for abuse monitoring (see the privacy notice).
| Your order | Photos deleted |
|---|---|
| You didn’t finish the form | 24 hours after upload |
| Your preview is ready and you didn’t buy | 14 days after the preview |
| You bought | 30 days after delivery (a free redo, once approved, starts the 30 days again) |
| We declined the photo, or you were refunded | 7 days later |
| Waiting for us | 30 days at most |
| You press “Delete my photos now” | Right away |
| Copies on our processing computer | Right after the results are uploaded (24 hours at most) |
| OpenAI’s copy, if your photo was sent there | Up to 30 days for abuse monitoring (longer if the law requires it or an image is flagged); deleting your order doesn’t reach it |
| Minimal record (no photo, email, IP address, notes or scores) | 3 years after your order is deleted, for accounting and as evidence of consent |
10. Payment
Charged in U.S. dollars by AboutUsAgency Inc. through Stripe; your card statement shows “ABOUTUS, I* STUDIOLESS”. Available to customers in the United States.
Privacy notice
What we collect
The photos you upload (and reference photos), the notes you write, your email, the IP address and browser you used when you agreed (evidence of consent, deleted with the order), the campaign tags in the link you arrived by (utm_* and ref, deleted with the order), and payment details handled by Stripe (we never see your card number).
How we use it
Only to restore the photo (including through OpenAI’s image service, as described below), show you previews, deliver files, answer you and keep basic records.
Where it’s processed
Stored by Vercel (Vercel Blob, United States) and processed on our own computer in South Korea, which deletes its copy right after the results are uploaded (24 hours at most). If your photo is sent to OpenAI’s image service, OpenAI and its sub-processors may process it in the United States and other countries.
Service providers
Vercel (hosting, storage), Stripe (payment), Resend (email) and OpenAI OpCo, LLC (AI image repair through the OpenAI API). Each processes data only on our instructions; what each one receives is on our subprocessors page.
AI image processing by OpenAI
As part of any order (you agree to this on the order form), we may send the whole photo you want restored (which may show your face or the faces of relatives or others), with our editing instructions, to OpenAI OpCo, LLC through the OpenAI API so that its AI model can repair it (and, if you ordered color, colorize it). We never send your email, your notes, your reference photos or face measurements. OpenAI processes the photo as our service provider under its Services Agreement and Data Processing Addendum. Under those terms OpenAI doesn’t sell or share the data and uses it only to provide the service, comply with the law, enforce its policies and prevent abuse. OpenAI doesn’t use API data to train its models unless a customer opts in, and we don’t. OpenAI automatically screens images for safety and may keep the photo and the result for up to 30 days for abuse monitoring, or longer where the law requires it, to protect its services or others from harm, or for content that breaks its policies. Only authorized OpenAI personnel and contractors who review for abuse can access them, and OpenAI reports apparent child sexual abuse material to the National Center for Missing & Exploited Children. The restored image comes straight back to us, and we refine it on our own computer. Restored files may carry content-provenance information (C2PA Content Credentials or an invisible watermark) showing that an OpenAI model processed them; it contains no name, account details or our instructions. OpenAI’s own privacy policy doesn’t cover this processing; this notice does. Photos sent to us under an earlier version of our consent, which said photos weren’t sent to outside AI services, are never sent to OpenAI.
How long we keep it
On the deletion schedule above. Afterwards we keep a minimal record for 3 years, for accounting and as evidence of consent: the order reference, product, language, dates, the amounts paid and refunded, and the consent version you accepted, with no photo, email, IP address, notes or scores. Stripe and Resend keep their own records, and if your photo was sent to OpenAI, OpenAI may keep its abuse-monitoring copy for up to 30 days, as described above.
Never
Sold, shared for advertising, used to train AI or shown publicly. There are no ad pixels on the restore pages.
Your choices
Delete now from your order page; email support@getstudioless.com for anything else, including a request to see or delete your data. A copy OpenAI keeps is deleted on OpenAI’s schedule described above; we can’t delete it sooner.
Face data notice
To restore faces and check likeness, our software detects faces and measures facial geometry in your photo, and compares the restored face with the original. Purpose: restoration and quality checks only, never identification. The measurements are computed on our own computer during processing, are never stored, are never sent to OpenAI, and are discarded within minutes. What we keep with your order is where each face is in the photo and its size, numerical likeness scores, and an enlarged side-by-side image of the faces that the person reviewing your order uses to compare them; all of it is deleted with your order. We never sell, lease or trade any of it.
When your photo is sent to OpenAI’s image service, OpenAI’s model processes the faces in it as part of the photo, as the privacy notice above describes. We never ask it to identify anyone.
Questions? Write to support@getstudioless.com.